Premium Soccer was really responsive to my questions, the shorts shipped and arrived fast and were exactly what I was looking for!
Ball was a hit.
Bought as a birthday present for an avid soccer player and was immediately put to use.
Great shoes and great service from the team at Premium Soccer! Very fast postage and the team were quick to respond to facilitate a return/exchange for a smaller size. The new shoes fit perfectly! Thanks again.
Sizing runs small on these. Can’t return for replacement
Hello John,
Thank you for your message. We understand your concern regarding the sizing and we appreciate your feedback. However, as this was a final sale item, it is not eligible for return or replacement as per our policy. We truly appreciate your understanding, and we're here to assist with any questions or guidance for future purchases. Please feel free to reach out if there’s anything else we can help with!
Thank you.
Premium Soccer Team
It’s perfect looks exactly like the image came earlier then expected and feels amazing and looks amazing
PUMA KING Top TT
Hi Caley,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays in delivering your order. We want to inform you that due to the ongoing Canada Post strike, all packages are being redirected to alternate couriers. This has resulted in a significant increase in their volume, which may cause delays in the delivery of your order. Even some couriers like UPS and Purolator are refusing to ship any orders: https://www.lapresse.ca/affaires/entreprises/2024-12-06/greve-a-postes-canada/purolator-et-ups-forces-de-suspendre-des-envois.php.
We understand how frustrating this situation (four weeks of strike) is and it is affecting all of our customers and us: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page. We are just hoping that both parties will come to an agreement as soon as possible because this situation is not sustainable for anyone.
If your dissatisfaction extends beyond shipping delays and relates to the product itself, we would be happy to hear more about your experience. Please feel free to reach out to us directly at info@premiumsoccer.com to provide any additional feedback.
Thank you for your understanding, and we truly value your support.
Nike Goalkeeper Match
Hi Caley,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays in delivering your order. We want to inform you that due to the ongoing Canada Post strike, all packages are being redirected to alternate couriers. This has resulted in a significant increase in their volume, which may cause delays in the delivery of your order. Even some couriers like UPS and Purolator are refusing to ship any orders: https://www.lapresse.ca/affaires/entreprises/2024-12-06/greve-a-postes-canada/purolator-et-ups-forces-de-suspendre-des-envois.php.
We understand how frustrating this situation (four weeks of strike) is and it is affecting all of our customers and us: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page. We are just hoping that both parties will come to an agreement as soon as possible because this situation is not sustainable for anyone.
If your dissatisfaction extends beyond shipping delays and relates to the product itself, we would be happy to hear more about your experience. Please feel free to reach out to us directly at info@premiumsoccer.com to provide any additional feedback.
Thank you for your understanding, and we truly value your support.
I can’t give a review yet because these are Christmas gifts.
Still have not received the product so i can only comment on time from order to delivery. Tracking site is also horrible and not helpful.
Hi Jana,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays in delivering your order. We want to inform you that due to the ongoing Canada Post strike, all packages are being redirected to alternate couriers. This has resulted in a significant increase in their volume, which may cause delays in the delivery of your order. Even some courriers like UPS and Purolator are refusing to ship any orders: https://www.lapresse.ca/affaires/entreprises/2024-12-06/greve-a-postes-canada/purolator-et-ups-forces-de-suspendre-des-envois.php
We understand how frustrating this situation (four weeks of strike) is and it is affecting all of our customers and us (https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page ). We are just hoping that both parties will come to an agreement as soon as possible because this situation is not sustainable for anyone.
Thank you for your understanding, and we truly value your support.
Purchased shoes from premium soccer nov 20, 2024. The shoes were shipped to b.c instead of Ontario. Was told I had to wait for courier to retrieve then shipped back to premium soccer, then once sorted would be shipped again. Asked for full refund was not granted. My son has a heel issue and wanted a new shoe for him. Not sure why this company and the courier company became my problem. Worst customer service experience
Dear Jack,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and deeply regret any inconvenience caused by the situation.
We understand how frustrating this must have been, especially given the urgency of finding the right shoes for your son’s needs. Your concerns about the shipping and refund process are valid, and we take full responsibility for the miscommunication and any distress it caused.
While we aim to resolve such issues as efficiently as possible, it’s evident that our processes need improvement. Please know we are taking this matter seriously and will review our policies to ensure such incidents don’t happen in the future.
We would like to confirm that a full refund has already been processed for your purchase. While this doesn’t undo the frustration caused, we hope it demonstrates our commitment to resolving the issue.
Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust in the future. If there’s anything else we can do, please feel free to reach out to us.
Sincerely,
Premium Soccer Team
My son loves his new cleats and shin guards! He said they feel great and they look amazing. He has gotten many compliments!!!
Bought the Small/medium size, even for the smaller 5’7” adult I am, they are very tight. S/M is only for kids, teenager and adults should get the large size!
I haven’t received it yet!
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays in delivering your order. Unfortunately, due to the ongoing Canada Post strike, some shipments have been delayed beyond our control.
We understand how frustrating this situation (four weeks of strike) is and are actively monitoring updates from Canada Post (https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page ) to ensure your order arrives as soon as possible.
Thank you for your understanding, and we truly value your support.
order was not received at all.
Most likely you shipped with Canada Post and due to strike, order is held somewhere. Could you please confirm how was shipped?
Thank you
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays in delivering your order. Unfortunately, due to the ongoing Canada Post strike, some shipments have been delayed beyond our control.
We understand how frustrating this situation (four weeks of strike) is and are actively monitoring updates from Canada Post (https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page ) to ensure your order arrives as soon as possible.
Thank you for your understanding, and we truly value your support.