i bought the 2024 nostalgic adidas 90s track jacket/windbreaker. was so hard to find, glad i did! do not enjoy paying $15 CAD to get it from MTL to toronto though
Looked all over for cute shin pads to fit my small son - store had a great variety and quick shipping!
Their return policy webpage wasn't working at the time of my purchase, so I relied on the "30-day on all returns" wording placed on my shoe purchase to decide to purchase my shoes.
The shoes ended up being a size and a half bigger than expected, but despite the uncomfortable fit, I tried to use them for about an hour which as you would imagine did not go very well.
After an hour of use, the laces started to tear apart, and felt I now had two reasons for my return, a defect and a clear mislabeling of sizing. The customer service rep I spoke with claimed it "is commonly known that this particular type of shoe fits a size and a half bigger than normal". (Really, a size and a half?) Premium Soccer's customer service team wouldn't discuss an exchange or refund due to my shoes being "worn". It wouldn't take into account their mistake of not having their return policy available to the general public, or my laces ripping.
Once I was provided with a version of their return policy I pointed out their poor wording that clearly stated their "right to refuse return" clause was under the heading of in-store purchase, not online purchase. They told me I was confused, and the clause under in-person purchases also applies to online purchases. I noticed that half a week after my email they have changed their return policy webpage to include a new heading for the clause.
The only slightly redeeming quality is they offered to send replacement laces to me but I have not heard back since accepting.
I will never order from them again, I feel scammed of $200+. I will also be informing the clubs I belong to in Guelph not to purchase from "Premium Soccer".
I love these socks. Best socks from all I have tried so far.
Purchased Englad Euro jersey. Fast delivery, exellent customer service. Will order again
Manchester United Dad Cap Away
came ripped. i’m very upset as i unboxed the shorts with no sharp objects and they came not properly sown and with holes in them.
Dear Victoria,
Thank you for your feedback.
We sincerely apologize for the inconvenience you have faced.
We have checked the packing for these items and we can confirm that they were shipped fully sealed, brand new and in their original packaging.
You are always welcome to reach out to our customer service team if you have any additional questions or require any help.
Kind regards,
PREMIUM SOCCER
Beautiful ball. Quality made. Kids absolutely love it
Copa Mundial is so comfortable and steady. You can use it on both the turf and artificial fields you can't go wrong. Just find a perfect size, do your ball works and you are good to go!