Return & Refund Policy at PREMIUM SOCCER: Ensuring Your Satisfaction

At PREMIUM SOCCER, we understand that shopping online for soccer gear requires trust. That's why we've established clear and straightforward return and refund policies to ensure that you can shop with confidence and peace of mind. Whether you shop online or in our store, our policies are designed to guarantee that your purchases perfectly match your expectations. Here, you'll find all the details you need about how to return items, what can be returned, and how we handle exchanges and refunds. Our goal is to make your shopping experience seamless and satisfying, so you can focus more on the game and less on the guesswork.

30-Day Returns for Online Purchases:

Feel secure with every online purchase at PREMIUM SOCCER. We offer a 30-day return period, so you can shop with confidence knowing you have plenty of time to ensure your soccer gear meets your standards.

14-Day Returns for In-Store Purchases:

For items bought directly from our store, we provide a 14-day return window. We value your satisfaction both on and off the field, ensuring your purchases meet your expectations.

Return Conditions:

Products must be returned unused, in their original condition with all tags and packaging intact. We carefully inspect each return and reserve the right to deny refunds or exchanges for items that do not meet these criteria.

Non-Returnable Items:

Personalized items, custom jerseys, gift cards, and certain types of wearables such as socks and sports bras are final sale and cannot be returned. Sale items are also deemed final and are not eligible for returns or exchanges.

How to Return Your Items:

To initiate a return, simply fill out the return form - Get Return Form - and send the items back using a traceable shipping method. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect merchandise.

Exchange Policy:

Exchanges at PREMIUM SOCCER are processed as new orders. Purchase the new item and return the original product according to our return guidelines. Upon receipt and inspection, we will refund the original form of payment.

Refund Processing:

Once your return is received and inspected, refunds are processed back to the original payment method within three business days. You will receive email confirmation of your refund.

Defective or Damaged Items:

If you receive a damaged or defective item, please contact us immediately at for prompt resolution.

Warranty Claims:

Products come with applicable manufacturer warranties. Defects do not include damages from misuse, inadequate care, accidents, or wear and tear. To initiate a warranty claim for defective items bought within the last 30 days, please contact us with details and evidence of the defect.

Claims and Returns for Defective Items:

  1. Email us at to report the defect including your proof of purchase.
  2. Provide Evidence : For us to effectively assess the situation, please include the following photos in your claim :
    • Footwear : A top view showing both shoes side by side, a bottom view, a close-up of the defect, and a photo of the product's label.
    • Other Products : Four side views, a close-up of the defect, and a photo of the product's label.
  3. Shipping and Replacement : We’ll send a free shipping label for the return of defective items and replace the item promptly. If the original item is unavailable, we’ll help you select an alternative.

Customer Support:

Our customer service team is here to assist you with any questions or issues. Contact us at for support. At PREMIUM SOCCER, your complete satisfaction is our goal.

Shop with Confidence:

Our comprehensive return and refund policy is designed to give you peace of mind and a satisfactory shopping experience, ensuring that PREMIUM SOCCER remains your go-to destination for all soccer needs.