How Can I Check My Order's Progress?

Stay updated effortlessly! Once your order is ready, we'll email a shipping confirmation along with a tracking number.

How Do I Track My Parcel?

Track your order in real-time by using the tracking number we provide via email.

What's the Estimated Delivery Time for Orders?

Order by 9:00 am EDT on weekdays for same-day shipping, with packages typically arriving in 3-7 business days. Note: Expect possible delays during holidays or severe weather conditions.

Can I Place an Order Over the Phone?

We're dedicated to providing a seamless shopping experience at Premium Soccer. At this time, we welcome orders through our secure online store and at our physical location in Saint-Laurent, QC. To ensure accuracy and the protection of your information, we do not accept orders over the phone.
Placing your order online is quick, easy, and safe, with plenty of options to choose from. Should you need assistance while ordering, our customer service team is readily available to guide you through the process. Simply reach out to us at csr@premiumsoccer.com for support.

Is In-Store Pickup Available for Online Orders at Premium Soccer?

Absolutely! Take advantage of our convenient in-store pickup option for your online orders at Premium Soccer. Simply select the in-store pickup option at checkout and provide our Saint-Laurent store address as the shipping address. We'll have your order ready and waiting for you, and best of all, this service comes with no additional shipping fees.

In-Store Pickup Details :
- Location for Pickup : PREMIUM SOCCER, 7135 Route Transcanadienne, Saint-Laurent, QC, H4T 1A2
- Shipping Fee : None! Enjoy this complimentary service on us.

Prepare to hit the field sooner by skipping the shipping wait. For any assistance or questions regarding in-store pickup, drop us an email at csr@premiumsoccer.com, or give us a call. We're here to help enhance your shopping experience.


What Does Shipping Cost?

Shipping is free for orders over CAD 175. For orders up to CAD 175, shipping is CAD 15.95, and priority shipping is available at CAD 49.99.

What Countries Do You Ship To?

Currently, we ship exclusively within Canada, aiming to provide the best service nationwide.


Can I Cancel My Order Before Shipment?

Yes, as long as your order hasn't been shipped. Cancel directly from your order details or contact us at csr@premiumsoccer.com with your order number.

Can I Modify My Order After It Has Been Placed?

Modifications aren't possible post-placement, but you're welcome to cancel and reorder if your order hasn't been shipped.

Incorrect Shipping Address – What's Next?

Quickly update us with the correct address by emailing csr@premiumsoccer.com.
Note :
Once shipped, we cannot redirect your package.


What Should I Do If an Item Is Missing or Incorrect From My Order?

At Premium Soccer, we prioritize accuracy and customer satisfaction with every order. To enhance our quality control, we've equipped our warehouse with state-of-the-art surveillance technology. This setup ensures we meticulously monitor and verify the accuracy of your order during the picking and packing stages, aiming to eliminate any discrepancies before your items are dispatched.

Quality Control Measures :
- Surveillance Monitoring : Our warehouse cameras track the fulfillment process to ensure order accuracy.
- Error Prevention : We strive to detect and correct any potential mistakes before shipping.

In the Event of Missing Items :
Despite our vigilant efforts, should there be a rare occurrence where an item is missing from your order, please contact us immediately at csr@premiumsoccer.com. Our team is dedicated to swiftly resolving any issues, ensuring you receive the complete order you were excited about.

We appreciate your understanding and trust in Premium Soccer. Our commitment to providing a seamless shopping experience includes rectifying any order discrepancies with urgency and care.

Received a Damaged Item or Facing a Manufacturing Defect?

For damaged or defective items, please reach out to us immediately. We're here to ensure your satisfaction.

How Does Premium Soccer Define a Manufacturing Defect?

A manufacturing defect at Premium Soccer refers to any unintended flaw in the design or production process of our products. These are errors that occur during manufacturing, leading to a product that does not meet the high standards for quality and performance.

Identifying a Manufacturing Defect :
- Unintended Flaws : Issues that were not part of the product's design or expected outcome.
- Quality Assurance : Each product is designed to meet specific standards; deviations due to manufacturing errors fall under defects.

Next Steps for Defective Products :
Should you receive a product from us that you believe has a manufacturing defect, please don't hesitate to reach out immediately at csr@premiumsoccer.com. Our team is committed to resolving such issues promptly, ensuring your satisfaction with every purchase.

Important to Remember :
- Exclusions : Damage resulting from misuse, lack of proper care, accidents, or normal wear and tear does not qualify as a manufacturing defect.
- Customer Support : We're here to help address any concerns regarding potential defects and facilitate an appropriate resolution.

We appreciate your understanding and are here to support a hassle-free shopping experience, ensuring you receive products that perfectly match your expectations and the quality standards of Premium Soccer.

Do Premium Soccer Products Come With a Warranty?

Absolutely. Every product you purchase at Premium Soccer is backed by the original manufacturer's warranty. Should you encounter any damage or defects within 30 days of your purchase, we're here to support you with the warranty claim process. The manufacturer will assess the product and determine the eligibility for warranty coverage.

It's important to remember that this warranty covers manufacturing defects and does not extend to issues arising from misuse, lack of proper care, accidental damage, or normal wear and tear. Trust in Premium Soccer for products that not only perform but are also supported by our commitment to your satisfaction.

What Should I Do If I Can't Find a Specific Product Online?

Searching for something special? At Premium Soccer, our online selection mirrors the inventory available at our physical store, with updates made daily to ensure you have the latest options. If you don't see the product you're looking for, it may be out of stock or on its way to our store.

For the most up-to-date information on product availability, or to inquire about upcoming stock, please don't hesitate to get in touch. You can reach out to us at csr@premiumsoccer.com or give us a call at +1 (514) 956-1000. Our team is dedicated to assisting you in finding the perfect soccer gear.

What Should I Do If I Can't Find a Specific ProdIs It Possible to Reserve Products for In-Store Pickup at Premium Soccer?uct Online?

At Premium Soccer, we strive to maintain a seamless shopping experience, whether you're browsing online or visiting us in-store. Due to our real-time inventory system, which is unified across both our physical store and online platform and updated every 30 minutes, we are unable to offer product reservations. This ensures all our customers have equal access to our latest and most popular soccer gear.

Seamless Shopping Experience :
- Unified Inventory : Our in-store and online inventories are one and the same, offering up-to-the-minute accuracy.
- No Reservation Policy : To keep it fair for everyone, reservations are not available.
- Stay Updated : With frequent updates, you're always seeing the freshest selections.

For those looking to secure a specific item, we recommend keeping an eye on our website for stock availability or visiting our store location. Should you have any questions or need assistance finding a product, please reach out to us at csr@premiumsoccer.com. Our team is here to help you find exactly what you need.


What Payment Methods Are Accepted?

Choose from a wide range of payment options including Visa, Mastercard, and several digital wallets for a seamless purchase experience.

How Does Sales Tax Apply to My Order?

Taxes are automatically calculated based on the shipping province, adhering to local tax laws.

Is My Personal Information Secure?

Absolutely. We prioritize your security, using Shopify to encrypt and protect your credit card information.

Why Was My Payment Declined at Checkout?

Experiencing a hiccup at payment? At Premium Soccer, we prioritize secure transactions by partnering with a reputable third-party payment processor. Payments may be declined due to various factors related to your credit card's risk assessment, such as unusual activity or an error in entry. Occasionally, your credit card issuer may decline the transaction for reasons including insufficient funds or suspected fraud.

If you face any issues, please first confirm the details you've entered and check with your credit card company. If everything seems in order, and you continue to experience difficulties, contact our customer support team at csr@premiumsoccer.com. We're here to ensure your checkout process is smooth and secure!

Why Might There Be a Price Difference Between Premium Soccer's Online Store and Physical Store?

At Premium Soccer, we strive for pricing consistency across all our platforms. You'll find that the majority of our products carry the same price tag, whether you shop online or visit our store in person. We work diligently to synchronize our prices so that you can shop with confidence, knowing you're getting the best value no matter how you choose to purchase.

Consistent Pricing Across Platforms :
- Synchronization : Our online and in-store prices are usually identical, reflecting our commitment to fair and transparent pricing.

Exceptions to Consistent Pricing :
- Infrequent Variations : On the rare occasion, prices may differ due to imminent updates or promotional events that are yet to be reflected across all channels.

If you encounter any discrepancies or have questions regarding pricing, please feel free to contact us at csr@premiumsoccer.com. We're always here to assist and ensure you have the most up-to-date information for a smooth shopping experience.

Are Online Purchased Gift Cards Redeemable Both In-Store and Online at Premium Soccer?
Yes, flexibility is key at Premium Soccer! Any gift card you buy from us online can seamlessly transition to in-store purchases and vice versa. Treat yourself or gift a fellow soccer enthusiast the freedom to choose from our extensive collection of gear, apparel, and accessories.

Seamless Gift Card Use :
- Versatility : Use your Premium Soccer gift card for any online or in-store purchase.
- Convenience : Easily apply your gift card at checkout online or present it at our physical location.

Ready to score the perfect gift?
Purchase a Premium Soccer gift card [here]
(https://premiumsoccer.com/products/gift-card-premium) and start shopping today!


Can I Personalize a Soccer Jersey at Premium Soccer?

Absolutely! Premium Soccer is your go-to destination for official and personalized soccer jersey lettering. Whether you're looking to add your own name or the name of your favorite player, we've got you covered with a selection of jerseys eligible for customization.

Personalization Details :
- Official Lettering : We source our lettering directly from authorized US and UK suppliers, ensuring that all names and numbers are authentic and match professional standards.
- Eligibility : Customization services are available exclusively for jerseys purchased from Premium Soccer.
- Price : Customization generally costs around 50 CAD plus tax, though rates can vary depending on the specifics of your request.
- Processing Time : If we have the lettering in stock, we'll ship your customized jersey the same day. Special orders may take over three weeks for lettering to arrive.
- Final Sale Policy : Customized jerseys are final sale and cannot be returned or exchanged, due to the personalized nature of the service.

Interested in making your jersey stand out on the pitch?
For further information or to request customization, please reach out to us at csr@premiumsoccer.com. Let's create a jersey that's uniquely yours!

Is Customized Gear Available at Premium Soccer?

Looking for that personal touch to your gear?
While Premium Soccer specializes in providing a wide range of high-quality soccer products, we currently do not offer customization services for gear like uniform kits. Our focus is on delivering the best selection of ready-to-wear soccer apparel and equipment to enhance your game. Stay tuned, though, as we're always looking to expand our offerings to meet your soccer needs. For updates on our product range, subscribe to our newsletter or keep an eye on our website. If you have any specific requests or questions, feel free to reach out to us at csr@premiumsoccer.com.

What Is the Return Policy at Premium Soccer?

Shop worry-free with Premium Soccer's Return & Refund Policy. For online purchases, you have a 30-day window, and for in-store buys, a 14-day period to return items if they don't meet your satisfaction.

Return Criteria :
- Condition : Items must be unused, with original packaging and tags.
- Non-returnable Items : Personalized gear, custom prints, gift cards, certain wearables, and final sale items.
- Exchange Method : Treat exchanges as new orders; return the original item and reorder.

For a detailed guide on how to return items and information about our refund process, please visit our [Shipping & Returns page](https://premiumsoccer.com/pages/shipping-returns).

What is the Return Policy for Items Purchased on Final Sale?

If you're eyeing items marked as 'final sale' at Premium Soccer, please note that these purchases are not eligible for returns or exchanges. Final sale products are offered at exceptional discounts, and as such, all sales are final. We encourage you to review your choices carefully before completing your purchase. For any questions about product details or sizing, our team is eager to assist at csr@premiumsoccer.com, ensuring you feel confident in your final sale selections.


Are There Physical Premium Soccer Store Locations?

Absolutely! For soccer enthusiasts eager to experience our products firsthand, we proudly invite you to visit Premium Soccer's retail haven. Our physical store is conveniently located for you to explore our extensive collection of soccer gear.

Visit Us at :
- Address : 7135 Route Transcanadienne, Saint-Laurent, QC, H4T 1A2

Immerse yourself in a soccer-centric environment where our knowledgeable staff are ready to assist with all your soccer needs. For store hours, directions, and the latest updates on in-store events, please check our website or reach out to us directly at csr@premiumsoccer.com.

Does Premium Soccer Sell Authentic Branded Products?

Rest assured, authenticity is our guarantee at Premium Soccer. We are a fully authorized retailer, partnering directly with leading brands to bring you only genuine, 100% authentic products. Every item we offer is sourced with integrity and respect for the trademark owners. We uphold the highest standards to ensure that each purchase you make is not only original but also meets the quality you expect from world-class soccer brands.

Authenticity Assurance :
- Direct Authorization : Our partnerships with brands are official, allowing us to deliver the real deal to you.
- Genuine Products : Every product is the genuine article—no exceptions.
- Brand Respect : We honor the brands we carry and their trademarks, acknowledging rightful ownership.

Should you have questions about the authenticity of any product or wish to verify its origins, please don't hesitate to reach out at csr@premiumsoccer.com. Your trust in our products is paramount, and we're here to provide any clarifications.


Didn't Find What You're Looking For?

Your questions are important to us! If you didn't find the answers you were looking for, please don't hesitate to contact us directly at csr@premiumsoccer.com. Your feedback helps us improve our service and FAQ section.