Quick Assist


How Can I Check My Order's Progress?

Stay updated effortlessly! Once your order is ready, we'll email a shipping confirmation along with a tracking number.

How Do I Track My Parcel?

Track your order in real-time by using the tracking number we provide via email.

What's the Estimated Delivery Time for Orders?

Order by 9:00 am EDT on weekdays for same-day shipping, with packages typically arriving in 3-7 business days.

NOTE : Expect possible delays during holidays or severe weather conditions.


What Does Shipping Cost?

Shipping is free for orders over CAD 175. For orders up to CAD 175, shipping is CAD 15.95, and priority shipping is available at CAD 49.99.

What Countries Do You Ship To?

Currently, we ship exclusively within Canada, aiming to provide the best service nationwide.


Can I Cancel My Order Before Shipment?

Yes, as long as your order hasn't been shipped. Cancel directly from your order details or contact us at csr@premiumsoccer.com with your order number.

Can I Modify My Order After It Has Been Placed?

Modifications aren't possible post-placement, but you're welcome to cancel and reorder if your order hasn't been shipped.

Incorrect Shipping Address – What's Next?

Quickly update us with the correct address by emailing csr@premiumsoccer.com.

NOTE : Once shipped, we cannot redirect your package.


What Should I Do If an Item Is Missing or Incorrect From My Order?

Contact us immediately at csr@premiumsoccer.com if there is a discrepancy in your order. Our warehouse monitors and verifies accuracy using surveillance technology to prevent errors.

Received a Damaged Item or Facing a Manufacturing Defect?

For damaged or defective items, please reach out to us immediately. We're here to ensure your satisfaction.

Do Premium Soccer Products Come With a Warranty?

Every product you purchase is backed by the original manufacturer's warranty. Contact us within 30 days of your purchase for support with any warranty claims.


How do I return an item purchased online at PREMIUM SOCCER?

To return an online purchase at PREMIUM SOCCER, follow these steps :

  1. Access the Return Form : Visit our website and complete the return form available [here](#). This step ensures you provide all necessary details for a swift return process.
  2. Package Your Items : Ensure that all items are in their original, unused condition with all tags and original packaging intact. This is crucial for the return to be accepted.
  3. Ship the Items : Return the items using a traceable shipping method. Please note, the cost of return shipping is generally borne by the customer, unless the item is defective or the wrong product was sent.

What items are non-returnable at PREMIUM SOCCER and why?

Certain items at PREMIUM SOCCER are non-returnable due to specific reasons :

  • Personalized and Custom Jerseys : These items are uniquely customized, making them ineligible for returns.
  • Gift Cards : Considered as non-refundable cash equivalents.
  • Specific Wearables : For hygiene reasons, items such as socks and sports bras are final sale.
  • Sale Items : Discounted items are final sale and cannot be returned.

How does the refund process work at PREMIUM SOCCER?

Refund process for returns at PREMIUM SOCCER :

  1. Inspection of Returned Items : Upon receiving your return, our team inspects the items to confirm they meet our return criteria.
  2. Processing the Refund : Approved refunds are processed to the original method of payment within three business days.
  3. Refund Confirmation : You will receive an email notification confirming the processing of your refund.

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Get In Touch with PREMIUM SOCCER

  • Chat with Us 24/7

    Get immediate assistance anytime, day or night, with our around-the-clock live chat service. Just click the chat icon on our website to start a conversation.

  • Email Us

    Send your inquiries to csr@premiumsoccer.com. We strive to respond to all emails within 24 hours.

  • Call Us

    Need immediate assistance? Speak directly with our team by calling us at +1 (514) 956-1000. Whether you need support in French or English, we're here to help. Our French-speaking team is available from 10 AM to 5 PM EST, Monday through Sunday. For English assistance, we offer 24/7 support to cater to your needs at any time of the day. Reach out to us for real-time help with any questions or concerns.

Complete the Form

For more detailed inquiries, fill out our [contact form](#) on our website. Provide as much information as possible, and we’ll get back to you promptly.

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